Refund policy

At RKG Trends, customer satisfaction is our priority. Please read this policy carefully before placing an order.

Return Window Returns must be initiated within 5 days of the date of delivery.

Eligible Return Reasons We accept returns for the following reasons:

  • Damaged product received
  • Wrong or different product received
  • Manufacturing defect
  • Other genuine return reasons, subject to the product's return eligibility and applicable return charges

Non-Returnable Items The following items cannot be returned unless received damaged, defective, or incorrect:

  • Innerwear and intimate/personal-care products
  • Products specifically marked as non-returnable on the product page

Product Condition for Returns To be eligible for a return, the product must be:

  • Unused and unwashed
  • In original packaging with all tags, labels, and accessories intact
  • Accompanied by the original invoice

How to Initiate a Return

  • Email us at info.rkgtrends@gmail.com within 5 days of delivery
  • Include your order number, reason for return, and supporting photos where applicable
  • Our team will review your request and respond with next steps within 2 business days

Return Shipping

  • RKG Trends will coordinate the return pickup through our designated logistics partner
  • Please do not self-ship the product unless specifically instructed by RKG Trends
  • Applicable return charges may vary depending on the product category, size, delivery pincode, and weight. Where applicable, you will be informed of any charges during the return approval process

Refunds

  • Once the returned product is received and inspected, RKG Trends will confirm whether the refund is approved
  • Approved refunds will be processed within 7–10 business days of confirmation
  • Online payments (Razorpay): Refund will be credited to the original payment method wherever supported
  • COD orders: Refund will be processed via bank transfer. Our team will securely collect the required bank details from you at the time of processing

Defective or Wrong Items If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photographs. We will prioritise your case and arrange a replacement or full refund.

Customer Support RKG Trends manages all return, replacement, and refund requests directly. Customers need to contact only RKG Trends — we will coordinate internally with our fulfilment partner where required. You do not need to contact any third party.

For all return and refund queries: info.rkgtrends@gmail.com